Terms and Conditions
General Terms and Conditions of Sale
Scope
These terms and conditions apply to all purchases from ADP-Online Shop GmbH made by private customers.
Private customers, in this context, are individuals with a residence and delivery address in the Federal Republic of Germany, provided that the goods ordered by them are not attributable to their commercial or independent professional activity.
Business customers are requested to place orders through the order pages accessible via the business customer login [link to business customer login].
Prices and Shipping Costs
The listed prices are final, inclusive of VAT. The amount shown at the time of the binding order will apply. Additionally, shipping costs, dependent on the shipping method and the size/weight of the ordered product(s), are applicable. Details can be found at [link to "shipping costs"]. Regular return shipment costs, if applicable, will be covered by ADP-Online Shop GmbH.
Payment
Payment is made upon delivery via:
- Apple Pay
- Credit card
- Direct debit
- PayPal
- Klarna
Default of Payment
In case of default of payment, ADP-Online Shop GmbH is entitled to demand default interest at 5 percentage points above the prime rate announced by the Deutsche Bundesbank for the order date p.a. If ADP-Online Shop GmbH can prove higher damages caused by delay, it may assert this claim.
Right of Retention
The customer can exercise a right of retention only to the extent that their counterclaim is based on the same contractual relationship.
Delivery
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Delivery is made to the customer's specified delivery address within Germany and Switzerland.
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In cases of force majeure making delivery permanently impossible, ADP-Online Shop GmbH's performance obligation is excluded. Amounts already paid will be promptly refunded.
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ADP-Online Shop GmbH reserves the right to refuse performance if it requires an effort grossly disproportionate to the customer's interest in contract fulfillment. Amounts already paid will be refunded immediately.
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Bulky goods are usually delivered by freight forwarding, and it's emphasized that these goods are not carried into the house.
Favorable Shipping Method for Returns
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When returning goods, please use the original packaging if possible, even if damaged during functional testing.
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Utilize the enclosed fully stamped and addressed return label for cost-effective returns. While not obligatory, choosing an expensive shipping method may result in increased costs for the customer.
Retention of Title
Until full settlement of all claims against the customer under the purchase contract, the delivered goods remain the property of ADP-Online Shop GmbH. The customer may neither resell nor dispose of the goods during this reservation of title.
Defect Rights
(1) In the case of a defective product at the time of delivery, ADP-Online Shop GmbH will replace it at its expense with a defect-free or professionally repaired one.
(2) ADP-Online Shop GmbH provides no warranty for defects caused by improper repair by an unauthorized service partner.
(3) If the requested supplementary performance requires disproportionate effort, the customer's claim is limited to an alternative type of remedy.
(4) In cases of repair or replacement, the customer must send the product to the return address specified by ADP-Online Shop GmbH at their expense.
(5) For returns resulting in a replacement product, the customer may be liable for the value of benefits derived and any loss or further deterioration of the goods not caused by the defect.
(6) The customer's liability for damages in the event of a breach of the obligation to return the goods for which they are responsible shall be governed by statutory provisions.
(7) The customer may withdraw from the contract or reduce the purchase price if repair or replacement does not result in a conforming product within a reasonable period.
(8) Claims against the manufacturer within a manufacturer's warranty may also exist.
(9) The statutory warranty of ADP-Online Shop GmbH ends two years from delivery.
Liability
(1) In cases of slight negligence, ADP-Online Shop GmbH is liable only for breaches of essential contractual obligations.
(2) ADP-Online Shop GmbH remains liable for fraudulent concealment of defects or assuming a guarantee.
(3) ADP-Online Shop GmbH is responsible for the impossibility of delivery occurring by accident during its delay.
(4) Personal liability of legal representatives, agents, and employees of ADP-Online Shop GmbH for damage caused through ordinary negligence is excluded.
Right of Withdrawal
You have the right to revoke this contract within fourteen days without giving any reason.
Applicable Law
The contract is governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
Place of Jurisdiction
The place of jurisdiction for disputes arising from the contractual relationship is [the registered office of the operator of the online store], as stated by the customer.
Dispute Resolution
We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board.
Final Provisions
(1) Invalidity or voidness of individual provisions does not affect the validity of the remaining provisions, provided that one party is not unreasonably disadvantaged.
(2) Amendments or supplements to this contract must be in writing.